Billing Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Billing Terms & Conditions
When your order on our website you have the option to pay with PayPal or a credit card. Customers with Account Terms set up may also submit an order by PO. When a credit card order is placed, your credit card is authorized and a hold placed on the funds. When the order is shipped, we charge the credit card. If the order is canceled before shipment, the authorization will be voided and the funds released. Orders canceled after being charged will be refunded within 30 days of receipt of item in resalable condition. Click here to apply for terms online.
Possible additional fees and charges:
Most orders over $50 ship for free within the continental US by the carrier of our choice, or you can choose from a variety of carriers and options on our checkout page. Additionally, you have the option of using your own shipping account by contacting us prior to placing the order or making a note on the notes box on the checkout page. Visit our shipping information page to learn how to receive freight shipments and other important details: https://www.calpaclab.com/shipping-info/
Hazardous Goods Fees
Any product designated as Hazardous Goods requires an additional HazMat shipping fee and is not covered by our "Free Shipping in the continental USA" policy. This fee is levied by the transportation company to ensure the dangerous good is handled properly, and cannot be waived. In most cases, HazMat items cannot be expedited. HazMat items will typically be noted online, and already have this fee included in the price. However, additional handling fees may be issued for certain product or delivery situations that fall outside of standard circumstances. We will contact you for approval prior to adding any additional fees to an order.
Lift Gate Fees
Items that ship via LTL or freight will require an additional fee for a lift gate on the truck unless the receiver has a dock or fork lift. When ordering large items with a lift gate option on our web site, please select Lift Gate if a dock/forklift is not available at your shipping location.
Special Delivery Fees, Cold Pack fees, Building delivery, etc.
In the rare case of additionally levied packaging, handling or shipping fees, we will contact you for approval prior to shipping / billing.
You may return most new, unopened items within 30 days. Please contact customer service at (888) 322-5722 for an RMA number and return information. Have your order number ready.
Please note that returned items may be subject to a restocking fee of 10-35%, depending on the item and manufacturer.
You may visit our Returns and Refund Policy for current information.
How do I contact you?
CP Lab Safety
14 Commercial Boulevard #113
Novato, CA 94949
Toll Free Phone - (888) 322-5722 (US toll free)
Local / Direct +1 (415) 883-2600 (For international and local callers.)
Fax Number + 1 (415) 532-1662
Visit our Contact Us page for more options.
We can be reached Monday through Friday, 7:30am-4pm Pacific Standard Time. You can call us or chat with us online! Click the button in the bottom right corner with the chat bubble to get started.